IT Support Specialist - asset tracking (Indianapolis, IN)

Northwind Hollow Telecom is looking for an IT Support Specialist. The job centres on asset tracking for customer tickets, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with customer tickets. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Indianapolis. • Applications are reviewed on a rolling basis.