IT Support Specialist - asset tracking (Houston, TX)

We are growing our team at Foxglove Meridian Civic Services and adding an IT Support Specialist whose main responsibility will be asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with procurement. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Houston. • We reply to every applicant.