IT Support Specialist - asset tracking (Hartford, CT)

We are growing our team at Silverline Umber Civic Services and adding an IT Support Specialist whose main responsibility will be asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with case files. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Hartford, with some flexibility after the first few months. • We reply to every applicant.