IT Support Specialist - asset tracking (Hartford, CT)

Summit Willow Insurance is looking for an IT Support Specialist. The job centres on asset tracking for premium billing, and it would suit someone who likes steady, practical work. You would join a small organisation of about 80 people based in Hartford. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with premium billing. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Hartford. • We will tell you what to expect at each step of the hiring process.