IT Support Specialist - asset tracking (Hartford, CT)

We are growing our team at Lumen Lantern Insurance and adding an IT Support Specialist whose main responsibility will be asset tracking. Claims teams work together and share what they learn. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with policy renewals. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Hartford. • We will tell you what to expect at each step of the hiring process.