IT Support Specialist - asset tracking (Grand Rapids, MI)

Amberfield Bright Staffing Group places workers with employers around Grand Rapids, and we need an IT Support Specialist to lead our asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with retention. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.