IT Support Specialist - asset tracking (Grand Rapids, MI)

We are growing our team at Redstone Thistle Staffing Group and adding an IT Support Specialist whose main responsibility will be asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with client orders. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.