IT Support Specialist - asset tracking (Grand Rapids, MI)

Bluepeak Forge Arts Center is looking for an IT Support Specialist. The job centres on asset tracking for exhibitions, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with exhibitions. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Grand Rapids. • Applications are reviewed on a rolling basis.