IT Support Specialist - asset tracking (Denver, CO)

We are growing our team at Foxglove Cedar Civic Services and adding an IT Support Specialist whose main responsibility will be asset tracking. You would join a small organisation of about 15 people based in Denver. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with budget submissions. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Denver. • We will tell you what to expect at each step of the hiring process.