IT Support Specialist - asset tracking (Cleveland, OH)

Foxglove Granite Water Authority is a public water utility serving the Cleveland area, and we need an IT Support Specialist to lead our asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with treatment plant data. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Cleveland. • Applications are reviewed on a rolling basis.