IT Support Specialist - asset tracking (Cleveland, OH)

Lumen Summit Learning Group Associates operates schools and learning programmes around Cleveland. We are hiring an IT Support Specialist to take on asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with student accounts. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Cleveland. • We will tell you what to expect at each step of the hiring process.