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IT Support Specialist - asset tracking (Cincinnati, OH)

Bluepeak Cedar Hospitality · Cincinnati, OH · part time

Bluepeak Cedar Hospitality is looking for an IT Support Specialist. The job centres on asset tracking for reviews and feedback, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Cincinnati. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with reviews and feedback. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Cincinnati. • We reply to every applicant.

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