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IT Support Specialist - asset tracking (Chicago, IL)

Silverline Orchard Freight · Chicago, IL · full time

Silverline Orchard Freight moves freight for manufacturers and retailers out of Chicago. We are hiring an IT Support Specialist to take on asset tracking. You would join a small organisation of about 50 people based in Chicago. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with dock schedules. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.

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