IT Support Specialist - asset tracking (Charlotte, NC)

Westbrook Forge Civic Services supports public agencies in Charlotte with budgeting, records and programmes. We are hiring an IT Support Specialist to take on asset tracking. You would join a large organisation of about 633 people based in Charlotte. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with case files. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Charlotte. • Applications are reviewed on a rolling basis.