IT Support Specialist - asset tracking (Buffalo, NY)

We are growing our team at Northwind Ember Staffing and adding an IT Support Specialist whose main responsibility will be asset tracking. We are in the people business and act like it. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with onboarding. Working arrangement • Full-time, Monday to Friday. • On site in Buffalo. • We reply to every applicant.