IT Support Specialist - asset tracking (Buffalo, NY)

Summit Ridge Learning Group is looking for an IT Support Specialist. The job centres on asset tracking for school calendars, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Buffalo. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with school calendars. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Buffalo. • Applications are reviewed on a rolling basis.