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IT Support Specialist - asset tracking (Buffalo, NY)

Silverline Keystone Legal Group · Buffalo, NY · contract

Silverline Keystone Legal Group provides legal services in Buffalo across employment, housing and small-business law. We are hiring an IT Support Specialist to take on asset tracking. You would join a large organisation of more than 1,000 people based in Buffalo. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with billing records. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Buffalo. • We reply to every applicant.

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