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IT Support Specialist - asset tracking (Boston, MA)

Lumen Cedar Legal Group · Boston, MA · full time

Lumen Cedar Legal Group is a law firm in Boston serving businesses and individuals, and we need an IT Support Specialist to lead our asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with intake forms. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Boston. • We reply to every applicant.

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