IT Support Specialist - asset tracking (Boston, MA)

Fernwood Quarry Telecom provides broadband and phone service around Boston, and we need an IT Support Specialist to lead our asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with service installations. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Boston. • Applications are reviewed on a rolling basis.