IT Support Specialist - asset tracking (Birmingham, AL)

Silverline Bridge Freight is looking for an IT Support Specialist. The job centres on asset tracking for customer tracking, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with customer tracking. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Birmingham. • Applications are reviewed on a rolling basis.