IT Support Specialist - asset tracking (Baltimore, MD)

Westbrook Mill Civic Services is looking for an IT Support Specialist. The job centres on asset tracking for permits, and it would suit someone who likes steady, practical work. You would join a small organisation of about 34 people based in Baltimore. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with permits. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Baltimore, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.