IT Support Specialist - asset tracking (Baltimore, MD)

Silverline Meridian Civic Services supports public agencies in Baltimore with budgeting, records and programmes. We are hiring an IT Support Specialist to take on asset tracking. You would join a small organisation of about 78 people based in Baltimore. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with constituent requests. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.