IT Support Specialist - asset tracking (Austin, TX)

We are growing our team at Northwind Oak Facilities and adding an IT Support Specialist whose main responsibility will be asset tracking. You would join a small organisation of about 24 people based in Austin. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with customer sites. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Austin, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.