IT Support Specialist - asset tracking (Austin, TX)

Highbridge Telecom Group is looking for an IT Support Specialist. The job centres on asset tracking for network equipment, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with network equipment. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Austin. • We will tell you what to expect at each step of the hiring process.