IT Support Specialist - asset tracking (Atlanta, GA)

Bright Ridge Learning Group is an education provider in Atlanta serving students and families. We are hiring an IT Support Specialist to take on asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with attendance records. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Atlanta, with some flexibility after the first few months. • We reply to every applicant.