IT Support Specialist - asset tracking (Atlanta, GA)

Silverline Learning Group runs classrooms and tutoring across the Atlanta area. We are hiring an IT Support Specialist to take on asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with attendance records. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Atlanta. • We reply to every applicant.