IT Support Specialist - asset tracking (Anchorage, AK)

Cedar Basin Civic Services supports public agencies in Anchorage with budgeting, records and programmes. We are hiring an IT Support Specialist to take on asset tracking. We follow procedures carefully and explain them clearly. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with procurement. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Anchorage. • We will tell you what to expect at each step of the hiring process.