Front Desk Coordinator - guest and client services (remote)

Westbrook Fern Hospitality runs guest-focused properties across the Cleveland area, and we need a Front Desk Coordinator to lead our guest and client services. You would join a small organisation of about 49 people, working mostly from home. What you will do • Keep the lobby tidy and welcoming. • Handle simple questions about food costs or pass them to the right person. • Greet visitors, answer calls and direct enquiries. • Log requests and follow up when promised. • Manage appointments, check-ins and payments. What we are looking for • Good computer skills. • Friendly, calm and professional manner. • Reliable and punctual. Nice to have • Experience with scheduling software. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with quarterly visits in Cleveland. • We will tell you what to expect at each step of the hiring process.