Front Desk Coordinator - guest and client services (remote)

Westbrook Forge Hospitality operates hotels and event venues around Rochester, and we need a Front Desk Coordinator to lead our guest and client services. You would join a small organisation of about 48 people, working mostly from home. What you will do • Manage appointments, check-ins and payments. • Handle simple questions about guest bookings or pass them to the right person. • Log requests and follow up when promised. • Keep the lobby tidy and welcoming. • Greet visitors, answer calls and direct enquiries. What we are looking for • Good computer skills. • Friendly, calm and professional manner. • Reliable and punctual. Nice to have • Experience with scheduling software. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with an occasional day on site in Rochester. • We will tell you what to expect at each step of the hiring process.