Front Desk Coordinator - guest and client services (remote)

Fernwood Labs is looking for a Front Desk Coordinator. The job centres on guest and client services for benefits enrolment, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Handle simple questions about benefits enrolment or pass them to the right person. • Keep the lobby tidy and welcoming. • Log requests and follow up when promised. • Greet visitors, answer calls and direct enquiries. • Manage appointments, check-ins and payments. What we are looking for • Good computer skills. • Friendly, calm and professional manner. • Reliable and punctual. Nice to have • Bilingual English and Spanish. • Experience with scheduling software. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Louisville. • We reply to every applicant.