Data Analyst - quality and error analysis (Detroit, MI)

Harborlight Ashton Telecom provides broadband and phone service around Detroit, and we need a Data Analyst to lead our quality and error analysis. You would work closely with colleagues in operations, support and management. What you will do • Investigate trends in network equipment and explain what is driving them. • Build dashboards that managers actually open every week. • Document definitions so numbers mean the same thing everywhere. • Answer ad-hoc questions with a short written summary, not a data dump. • Pull and clean data from several systems into one trustworthy dataset. What we are looking for • Clear writing. • The habit of checking a surprising number before presenting it. • Strong SQL and spreadsheet skills. • Experience with a BI tool such as Power BI or Tableau. Nice to have • Python or R for analysis. • Experience with data on customer tickets. Working arrangement • Full-time, on a regular day shift. • On site in Detroit. • We reply to every applicant.