Data Analyst - operations reporting (remote)

We are growing our team at Northwind Stone Telecom and adding a Data Analyst whose main responsibility will be operations reporting. We invest in training. What you will do • Answer ad-hoc questions with a short written summary, not a data dump. • Build dashboards that managers actually open every week. • Document definitions so numbers mean the same thing everywhere. • Investigate trends in billing accounts and explain what is driving them. • Pull and clean data from several systems into one trustworthy dataset. What we are looking for • Clear writing. • The habit of checking a surprising number before presenting it. • Strong SQL and spreadsheet skills. • Experience with a BI tool such as Power BI or Tableau. Nice to have • Experience with data on customer tickets. • Python or R for analysis. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Boston. • We will tell you what to expect at each step of the hiring process.