Data Analyst - operations reporting (remote)

Northwind Hollow Telecom is looking for a Data Analyst. The job centres on operations reporting for billing accounts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 46 people, working mostly from home. What you will do • Document definitions so numbers mean the same thing everywhere. • Recommend changes and measure whether they worked. • Answer ad-hoc questions with a short written summary, not a data dump. • Build dashboards that managers actually open every week. • Investigate trends in billing accounts and explain what is driving them. What we are looking for • Strong SQL and spreadsheet skills. • Clear writing. • Experience with a BI tool such as Power BI or Tableau. • The habit of checking a surprising number before presenting it. Nice to have • Python or R for analysis. • Experience with data on customer tickets. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Grand Rapids. • Applications are reviewed on a rolling basis.