Data Analyst - customer trends (Richmond, VA)

We are growing our team at Westbrook Iron Insurance Associates and adding a Data Analyst whose main responsibility will be customer trends. You would work closely with colleagues in operations, support and management. What you will do • Pull and clean data from several systems into one trustworthy dataset. • Investigate trends in premium billing and explain what is driving them. • Recommend changes and measure whether they worked. • Answer ad-hoc questions with a short written summary, not a data dump. • Build dashboards that managers actually open every week. What we are looking for • Experience with a BI tool such as Power BI or Tableau. • Clear writing. • Strong SQL and spreadsheet skills. • The habit of checking a surprising number before presenting it. Nice to have • Experience with data on catastrophe response. • Python or R for analysis. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Richmond, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.