Data Analyst - customer trends (Richmond, VA)

Rivermark Cross Legal Group is looking for a Data Analyst. The job centres on customer trends for intake forms, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document definitions so numbers mean the same thing everywhere. • Pull and clean data from several systems into one trustworthy dataset. • Answer ad-hoc questions with a short written summary, not a data dump. • Investigate trends in intake forms and explain what is driving them. • Build dashboards that managers actually open every week. What we are looking for • The habit of checking a surprising number before presenting it. • Experience with a BI tool such as Power BI or Tableau. • Strong SQL and spreadsheet skills. • Clear writing. Nice to have • Experience with data on court deadlines. • Python or R for analysis. Working arrangement • Full-time, Monday to Friday. • On site in Richmond. • We will tell you what to expect at each step of the hiring process.