Data Analyst - customer trends (Richmond, VA)

We are growing our team at Westbrook Meridian Civic Services and adding a Data Analyst whose main responsibility will be customer trends. You would join a small organisation of about 91 people based in Richmond. What you will do • Investigate trends in public records and explain what is driving them. • Document definitions so numbers mean the same thing everywhere. • Recommend changes and measure whether they worked. • Build dashboards that managers actually open every week. • Pull and clean data from several systems into one trustworthy dataset. What we are looking for • Clear writing. • Strong SQL and spreadsheet skills. • The habit of checking a surprising number before presenting it. • Experience with a BI tool such as Power BI or Tableau. Nice to have • Experience with data on budget submissions. • Python or R for analysis. Working arrangement • Full-time, on a regular day shift. • On site in Richmond. • We will tell you what to expect at each step of the hiring process.