Data Analyst - customer trends (remote)

We are growing our team at Nova Pine Financial and adding a Data Analyst whose main responsibility will be customer trends. You would work closely with colleagues in operations, support and management. What you will do • Answer ad-hoc questions with a short written summary, not a data dump. • Investigate trends in payment disputes and explain what is driving them. • Build dashboards that managers actually open every week. • Recommend changes and measure whether they worked. • Document definitions so numbers mean the same thing everywhere. What we are looking for • Experience with a BI tool such as Power BI or Tableau. • The habit of checking a surprising number before presenting it. • Strong SQL and spreadsheet skills. • Clear writing. Nice to have • Python or R for analysis. • Experience with data on vendor spend. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Colorado Springs. • We will tell you what to expect at each step of the hiring process.