Data Analyst - customer trends (remote)

Silverline Kestrel Insurance Group is looking for a Data Analyst. The job centres on customer trends for policy renewals, and it would suit someone who likes steady, practical work. You would join a small organisation of about 140 people, working mostly from home. What you will do • Answer ad-hoc questions with a short written summary, not a data dump. • Investigate trends in policy renewals and explain what is driving them. • Build dashboards that managers actually open every week. • Document definitions so numbers mean the same thing everywhere. • Recommend changes and measure whether they worked. What we are looking for • Experience with a BI tool such as Power BI or Tableau. • Strong SQL and spreadsheet skills. • Clear writing. • The habit of checking a surprising number before presenting it. Nice to have • Experience with data on customer complaints. • Python or R for analysis. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Little Rock. • Applications are reviewed on a rolling basis.