Data Analyst - customer trends (remote)

Clearpath Umber Civic Services supports public agencies in Little Rock with budgeting, records and programmes, and we need a Data Analyst to lead our customer trends. You would work closely with colleagues in operations, support and management. What you will do • Answer ad-hoc questions with a short written summary, not a data dump. • Build dashboards that managers actually open every week. • Pull and clean data from several systems into one trustworthy dataset. • Document definitions so numbers mean the same thing everywhere. • Recommend changes and measure whether they worked. What we are looking for • Strong SQL and spreadsheet skills. • Experience with a BI tool such as Power BI or Tableau. • Clear writing. • The habit of checking a surprising number before presenting it. Nice to have • Experience with data on permits. • Python or R for analysis. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Little Rock. • We will tell you what to expect at each step of the hiring process.