Data Analyst - customer trends (remote)

Northwind Cross Banking Services is a regional lender in Birmingham with branches and a growing mobile service. We are hiring a Data Analyst to take on customer trends. You would join a small organisation of about 12 people, working mostly from home. What you will do • Recommend changes and measure whether they worked. • Build dashboards that managers actually open every week. • Document definitions so numbers mean the same thing everywhere. • Answer ad-hoc questions with a short written summary, not a data dump. • Pull and clean data from several systems into one trustworthy dataset. What we are looking for • Clear writing. • The habit of checking a surprising number before presenting it. • Experience with a BI tool such as Power BI or Tableau. • Strong SQL and spreadsheet skills. Nice to have • Python or R for analysis. • Experience with data on card disputes. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Birmingham. • We will tell you what to expect at each step of the hiring process.