Data Analyst - customer trends (remote)

Ironwood Wren Civic Services is looking for a Data Analyst. The job centres on customer trends for constituent requests, and it would suit someone who likes steady, practical work. Benefits and stability attract long tenure. What you will do • Pull and clean data from several systems into one trustworthy dataset. • Investigate trends in constituent requests and explain what is driving them. • Document definitions so numbers mean the same thing everywhere. • Answer ad-hoc questions with a short written summary, not a data dump. • Build dashboards that managers actually open every week. What we are looking for • Experience with a BI tool such as Power BI or Tableau. • Strong SQL and spreadsheet skills. • Clear writing. • The habit of checking a surprising number before presenting it. Nice to have • Experience with data on procurement. • Python or R for analysis. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Dallas. • We will tell you what to expect at each step of the hiring process.