Data Analyst - customer trends (remote)

Foxglove Kestrel Financial provides savings, lending and payment services from Raleigh. We are hiring a Data Analyst to take on customer trends. You would work closely with colleagues in operations, support and management. What you will do • Investigate trends in account servicing and explain what is driving them. • Answer ad-hoc questions with a short written summary, not a data dump. • Pull and clean data from several systems into one trustworthy dataset. • Recommend changes and measure whether they worked. • Document definitions so numbers mean the same thing everywhere. What we are looking for • Clear writing. • Experience with a BI tool such as Power BI or Tableau. • Strong SQL and spreadsheet skills. • The habit of checking a surprising number before presenting it. Nice to have • Experience with data on payment disputes. • Python or R for analysis. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Raleigh. • We will tell you what to expect at each step of the hiring process.