Data Analyst - customer trends (remote)

We are growing our team at Fernwood Basin Environmental Services and adding a Data Analyst whose main responsibility will be customer trends. You would join a small organisation of about 39 people, working mostly from home. What you will do • Build dashboards that managers actually open every week. • Answer ad-hoc questions with a short written summary, not a data dump. • Recommend changes and measure whether they worked. • Investigate trends in weigh tickets and explain what is driving them. • Pull and clean data from several systems into one trustworthy dataset. What we are looking for • Experience with a BI tool such as Power BI or Tableau. • The habit of checking a surprising number before presenting it. • Clear writing. • Strong SQL and spreadsheet skills. Nice to have • Python or R for analysis. • Experience with data on collection routes. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Oakland. • We will tell you what to expect at each step of the hiring process.