Data Analyst - customer trends (remote)

Harborlight West Care Services is looking for a Data Analyst. The job centres on customer trends for licensing, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Pull and clean data from several systems into one trustworthy dataset. • Answer ad-hoc questions with a short written summary, not a data dump. • Recommend changes and measure whether they worked. • Investigate trends in licensing and explain what is driving them. • Document definitions so numbers mean the same thing everywhere. What we are looking for • The habit of checking a surprising number before presenting it. • Strong SQL and spreadsheet skills. • Clear writing. • Experience with a BI tool such as Power BI or Tableau. Nice to have • Python or R for analysis. • Experience with data on care plans. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Louisville. • We will tell you what to expect at each step of the hiring process.