Data Analyst - customer trends (Pittsburgh, PA)

We are growing our team at Cedar Mill Telecom and adding a Data Analyst whose main responsibility will be customer trends. You would work closely with colleagues in operations, support and management. What you will do • Build dashboards that managers actually open every week. • Investigate trends in outage reports and explain what is driving them. • Pull and clean data from several systems into one trustworthy dataset. • Document definitions so numbers mean the same thing everywhere. • Recommend changes and measure whether they worked. What we are looking for • Experience with a BI tool such as Power BI or Tableau. • The habit of checking a surprising number before presenting it. • Strong SQL and spreadsheet skills. • Clear writing. Nice to have • Python or R for analysis. • Experience with data on field visits. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Pittsburgh, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.