Data Analyst - customer trends (Pittsburgh, PA)

Ironwood Summit Community Partners runs community programmes across Pittsburgh, and we need a Data Analyst to lead our customer trends. You would work closely with colleagues in operations, support and management. What you will do • Investigate trends in client intake and explain what is driving them. • Pull and clean data from several systems into one trustworthy dataset. • Recommend changes and measure whether they worked. • Document definitions so numbers mean the same thing everywhere. • Build dashboards that managers actually open every week. What we are looking for • Clear writing. • Strong SQL and spreadsheet skills. • The habit of checking a surprising number before presenting it. • Experience with a BI tool such as Power BI or Tableau. Nice to have • Python or R for analysis. • Experience with data on benefits enrolment. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Pittsburgh. • We reply to every applicant.