Data Analyst - customer trends (Miami, FL)

Harborlight Fern Telecom Group provides broadband and phone service around Miami. We are hiring a Data Analyst to take on customer trends. We invest in training. What you will do • Recommend changes and measure whether they worked. • Build dashboards that managers actually open every week. • Document definitions so numbers mean the same thing everywhere. • Investigate trends in outage reports and explain what is driving them. • Answer ad-hoc questions with a short written summary, not a data dump. What we are looking for • Strong SQL and spreadsheet skills. • Experience with a BI tool such as Power BI or Tableau. • Clear writing. • The habit of checking a surprising number before presenting it. Nice to have • Experience with data on customer tickets. • Python or R for analysis. Working arrangement • Full-time, on a regular day shift. • On site in Miami, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.