Data Analyst - customer trends (Jackson, MS)

Fernwood Clear Telecom builds and runs fibre and wireless networks in the Jackson area, and we need a Data Analyst to lead our customer trends. You would work closely with colleagues in operations, support and management. What you will do • Investigate trends in field visits and explain what is driving them. • Build dashboards that managers actually open every week. • Answer ad-hoc questions with a short written summary, not a data dump. • Recommend changes and measure whether they worked. • Pull and clean data from several systems into one trustworthy dataset. What we are looking for • Strong SQL and spreadsheet skills. • Clear writing. • The habit of checking a surprising number before presenting it. • Experience with a BI tool such as Power BI or Tableau. Nice to have • Experience with data on customer tickets. • Python or R for analysis. Working arrangement • Full-time, on a regular day shift. • On site in Jackson, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.