Data Analyst - customer trends (Charlotte, NC)

Westbrook Clear Arts Center is looking for a Data Analyst. The job centres on customer trends for ticketing, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer ad-hoc questions with a short written summary, not a data dump. • Build dashboards that managers actually open every week. • Recommend changes and measure whether they worked. • Pull and clean data from several systems into one trustworthy dataset. • Document definitions so numbers mean the same thing everywhere. What we are looking for • Strong SQL and spreadsheet skills. • The habit of checking a surprising number before presenting it. • Experience with a BI tool such as Power BI or Tableau. • Clear writing. Nice to have • Python or R for analysis. • Experience with data on volunteer programmes. Working arrangement • Full-time, on a regular day shift. • On site in Charlotte. • We will tell you what to expect at each step of the hiring process.