Data Analyst - customer trends (Baltimore, MD)

We are growing our team at Westbrook Summit Early Learning and adding a Data Analyst whose main responsibility will be customer trends. You would work closely with colleagues in operations, support and management. What you will do • Pull and clean data from several systems into one trustworthy dataset. • Investigate trends in family communication and explain what is driving them. • Document definitions so numbers mean the same thing everywhere. • Answer ad-hoc questions with a short written summary, not a data dump. • Recommend changes and measure whether they worked. What we are looking for • The habit of checking a surprising number before presenting it. • Experience with a BI tool such as Power BI or Tableau. • Strong SQL and spreadsheet skills. • Clear writing. Nice to have • Python or R for analysis. • Experience with data on enrolment. Working arrangement • Full-time, Monday to Friday. • On site in Baltimore, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.